The Good Stuff: - Affordable prices and frequent sales - Wide range of products, including fashion, beauty, and home goods - Easy-to-use website and mobile app The Not-So-Good Stuff: - Variable product quality - Delayed deliveries and issues with tracking - Customer service can be hit or miss - Returns can be a hassle, especially from South Africa Some customers have reported issues with customs duties and VAT, while others have had problems with refunds and exchanges.